Support and Service
GEBE supports dealers and workshops with strong support and first-class service. This has been our brand promise since 1906.
When you choose GEBE, you get more than just a spare part. With a comprehensive support and service program, we support the trade in the successful marketing of complex assemblies. We help workshops with valuable application knowledge for the daily challenges of vehicle repair.
Talk to an expert
Our sales team is available Monday-Friday from 8:00 to 17:00 (CET) to answer any questions you may have about our service portfolio for retailers.
Michael Kroh
Phone: +49 (0) 2244 / 91842-0
Fax: +49 (0) 2244 / 91842-20
sales@ika-germany.de
Product training at the GEBE Academy
The right training for every team
We tailor our training courses to the needs of the respective target group. From intensive individual technical training for product management to face-to-face training for your sales teams and workshops:
- Function & application
- Technical background & complexity
- Value proposition & product highlights
- Reliable parts identification
- Software versions & replacement chains
- Causes of failure & installation instructions
Test lab for components in the exhaust system
GEBE lab for electrical and electronic assemblies
We have a comprehensively equipped testing laboratory at our Königswinter site.
With the knowledge gathered, our technical team is able to comprehensively evaluate all components in our portfolio:
- Reliable quality assurance
- Efficient product development
- Meaningful technical analyses
- High reaction speed for complaints
In addition, we can adapt software updates from vehicle manufacturers using our own software solutions as required. This means that our retail partners can rely on ready-to-use solutions for the independent market.
GEBE Test Center for PCs, LCVs and CVs
Product tests under real conditions
The network of GEBE Test Centers complements our lab findings with qualified feedback from the road. We carry out installation trials and long-term tests with our partner workshops for PCs, LCVs and CVs.
The results are incorporated into product development and quality assurance, enabling us to continuously improve our range.
In direct exchange with users, we also identify current and future challenges in the workshop to jointly develop solutions for the IAM.
